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Okyo Service Model

You are eligible for the Okyo Hardware Service Model if your security subscription is valid and active and the Restrictions (defined below) do not apply. 

Our Okyo Hardware Service Model includes a ‘return and repair’ or ‘return and replace’ service for defective, malfunctioning, or broken hardware. Please also see our refund policy for additional details.

Hardware Return Procedures

If you think you need to replace your Okyo Garde device, please contact Okyo Support from the mobile app or at support@okyo.com. If you have a defective device, our Okyo Support team will work with you to find an appropriate solution. 

In some cases, we can ship a replacement device with a return label for your defective device. It’s always a good idea to retain your shipping receipt when you send your defective device back to us, as proof of the return.

Okyo Hardware Service Model Restrictions (“Restrictions”)

The Hardware Service Model will not apply if the product:

  • Has been altered, except by an authorized Okyo and/or Palo Alto Networks, Inc. employee or representative.

  • Has not been installed, operated, repaired, or maintained in accordance with the instructions supplied by Okyo and/or Palo Alto Networks, Inc.

  • Has been subjected to unreasonable physical or electrical stress, misuse, negligence, accidental damage, or damage caused by an Act of God.

  • Is being used in a different country than where the original purchase or activation occurred.

Safety & Regulatory

IMPORTANT SAFETY INFORMATION

FAILURE TO FOLLOW THESE SAFETY INSTRUCTIONS COULD RESULT IN FIRE, ELECTRIC SHOCK, OR OTHER INJURY OR DAMAGE.

Safety

WARNING: Failure to follow the safety instructions could result in fire, electric shock, injury, or damage to your Okyo device or other property. Please review the instructions before set up or use. IT IS YOUR RESPONSIBILITY TO FAMILIARIZE YOURSELF WITH THE WARNINGS, AND TO USE THE DEVICE PROPERLY. 

To prevent fire or electric shock hazard, keep away from rain or moisture. Clean only with a clean, dry cloth.

Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted with no part of the blades exposed.

The socket-outlet shall be installed near the equipment and shall be easily accessible.

Do not cover the device or block the airflow to the device. Do not expose the device to temperatures below freezing or above 45°C/113°F.

Device may contain small parts and be otherwise hazardous to children. Keep out of reach of children.

If the device malfunctions or fails to perform as expected, stop using it immediately.

For indoor use only.

Regulatory

FEDERAL COMMUNICATION COMMISSION STATEMENT

Your device and related accessories complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

This product has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:

  • Reorient or relocate the receiving antenna.

  • Increase the separation between the equipment and receiver.

  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

  • The device for operation in the band 5150–5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems;

RADIATION EXPOSURE STATEMENT

The device for operation in the band 5150–5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems.  

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance 32cm between the radiator and your body.

Recycling

In some areas, the disposal of certain electronic devices is regulated. Make sure you dispose of, or recycle, your device in accordance with local laws and regulations. 

ISED REGULATIONS

This device complies with ISED applicable licence-exempt RSSs. Operation is subject to the following two conditions: (i) this device may not cause interference; and

(ii) this device must accept any interference, including interference that may cause undesired operation of the device. 

The device could automatically discontinue transmission in case of absence of information to transmit, or operational failure. Note that this is not intended to prohibit transmission of control or signaling information or the use of repetitive codes where required by the technology.

The device for operation in the band 5150–5350 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems;

ISED RF EXPOSURE COMPLIANCE

This equipment complies with ISED RF exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated to ensure a minimum of 32 cm spacing to any person at all times.

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Okyo Garde is a subscription service that auto-renews. The subscription includes the Okyo Garde mesh-enabled router, which requires an active subscription to function. Please see our Return & Refund policy for cancellation details.
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